Discipline
Critical operations and crisis
Regaining control of an operation that is going down and holding it while it gets fixed properly.
5 services in this discipline
This is yours if
There was a recent incident and its root cause is still open.
First line resolution has been below the agreed target for months.
In the last serious incident, the official communication arrived after the rumor.
Use this today, without hiring anyone
AI-Built Software and Agent Rescue
Five checks you can run in an afternoon on any application built with AI assistants. You do not need to know how to code, you need access:
- Where the code lives. If it only exists inside the tool it was built with, export a copy today to a repository your organization owns. It is the check that protects the most and costs the least.
- Where the keys are. Search the code for passwords and service keys typed in by hand. Every one that shows up there is known to anyone who can see the code.
- Who can get into what. Try to open the admin screens with a user that has no permissions. Things built fast often check the permission on the screen and not on the server.
- When the last restore happened. Not the last backup: the last time something was actually restored. If never, that is this week's test.
- Who brings it back on a Monday at eight. By name. If there is no name, that is the first finding.
The first two get fixed in a day. The other three decide whether the application can keep growing. If what you inherited is a vendor's agent, add a sixth: who can stop it today, and whose credential it acts with.
It comes from AI-Built Software and Agent Rescue. Every service in this discipline brings its own.
The 5 services in this discipline
What exactly happens the day your operation fails, and who answers?
We know that if it goes down, it goes down. No one has wanted to write what happens next.
Where your operation stops, who answers at each point and what evidence you are missing to prove it.
See the situationService operation turnaroundHow do you get an operation that has plateaued moving again?
Everything escalates, nothing gets resolved at the front line and the internal customers have already complained upstairs.
Your first line indicator taken to the agreed target and sustained for two months, with the gap attributed by cause. If it does not move, you do not pay the balance.
See the situationMajor incident commandWho is in command in your organization when something big goes down?
When something big goes down, we find out late and we communicate it worse.
So your leaders know how to command and communicate during a crisis, with a real incident of yours reconstructed in the room.
See the situationToil reductionHow many hours a month go into work that could simply not exist?
They gave me a productivity target without any extra headcount.
On the data from your own tickets: how many hours go into repetitive work, which ones get eliminated and in what order.
See the situationAI-Built Software and Agent RescueWhat do you do when something built with AI, or left behind by the vendor, is already holding up a process?
We built it with AI in a week, it worked, and now the whole operation uses it.
What got built fast, or what the vendor left behind, taken into production: secured, with a tested backup, a named owner and everything in repositories of your own.
See the situationIn the network
Where each of its services comes in.
By the cycle
Vanguard“I want to move forward” · guideForge“I want to implement” · buildTaskforce“I want to stabilize” · sustainEach thread is a service. A click on a door, another discipline or a service opens its page.
Or see it by the cycle: Vanguard, Forge and Taskforce. Or by the question you arrive with, in the seven questions. And if you already know the name, there is the full list.
What is the decision you have in front of you this week?